Victoria’s crisis-riddled triple-0 system ESTA to be overhauled following damning review

Home Health Victoria’s crisis-riddled triple-0 system ESTA to be overhauled following damning review
Victoria’s crisis-riddled triple-0 system ESTA to be overhauled following damning review

Victoria’s embattled triple-0 service will be renamed and its board disbanded as part of a state government overhaul, amid blown-out waiting times for critically ill patients and staff shortages.

The Emergency Services Telecommunications Authority (ESTA) will be rebadged as Triple Zero Victoria, with the government also pledging “major governance changes and reforms in relation to performance standards”.

Former police commissioner Graham Ashton has been reviewing ESTA’s performance, and said the agency had displayed “continued and systematic underperformance”.

“The review established that internally ESTA, pre-October 2021, operated more as a corporate entity than an organisation delivering a critical emergency management service,” Mr Ashton found.

The review, released on Thursday, was commissioned after numerous reports of ESTA’s call system crashing, putting lives at risk.

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